3. Support and assistance

Work closely with the member throughout their recovery process to provide support and assistance to ensure successful progression. Maintains a regular contact schedule and a positive relationship with the member to:

1. • Ensure they are receiving timely and appropriate care to support their recovery.
   • Understand their expectations and timing regarding returning to work.
   • Determine if other resources or specific support are required to help the member address any medical or non-medical challenges for recovery.