1. A member absent for six days or more is contacted.

Desjardins contacts the absent member within 24 hours (Monday to Friday) or earlier, if required, to assess the situation and to offer assistance. The member will also be contacted by the Union JEIS Coordinator, who will advise them that they will receive a phone call from the HCMS and explain that the JEIS is a valuable, confidential service that the local union fully supports.