Recovery Support
JEIS services are offered to promote a timely and sustainable return to work while reducing the duration of absence. Early intervention is prioritized when its benefits are expected to outweigh the costs. All support provided must align with medical recommendations and be coordinated with the member’s treating physician.
There are nine steps for the HMCS to follow in the Recovery Support phase of JEIS.
1.
Recovery plan. Based on all the case file information gathered to date (i.e., Attending Physician’s Statement or other medical information), coordinate a recovery plan, which may include facilitating an appropriate treatment program in collaboration with the member and the member’s healthcare providers.
2.
Member discussion. Discuss the proposed plan with the member and, based on this conversation, either move forward to the next step or consider re-evaluation of the plan if the member expresses concerns.
3.
Support and assistance. Work closely with the member throughout their recovery process to provide support and assistance to ensure successful progression. Maintain a regular contact schedule and a positive relationship with the member to:
4.
Intervention. Types of intervention that may be considered based on medical recommendations (examples):
5.
Reporting. Forward copies of the service provider reports to the member’s treating physician. Review the report recommendations and recovery plan with the member to ensure they feel supported and confident in the approach.
6.
Monitoring. Monitor the member’s progress throughout the process and continue to offer support and assistance.
7.
Adjustments. As the member progresses through the plan, if modifications are required, make the necessary alterations. All notes and call records are documented on the internal case management system. Calls are recorded for quality assurance.
8.
Additional information. If the member’s recovery is slower than expected, request additional information from the treating physician. Use this information to gain insight into the situation and make necessary adjustments to the recovery plan.
9.
Regular updates. Regularly update the District Joint JEIS Committee through emails, conference calls and/or regular meetings. Notify the District Joint JEIS Committee when new information is submitted to a member’s file; or at a minimum, every four weeks. Remember confidential information is not shared with the District Joint JEIS Committee. Examples of information typically communicated are:
There are four steps for the Committee to follow in the Recovery Support phase of JEIS.
1.
Regularly review the HCMS updates and identify any opportunities to engage in return-to-work discussions or to raise any concerns on the progress of a particular case.
2.
Attend regular meetings or conference calls to review case status, discuss next steps, and address return to work needs and timelines.
3.
District Representative to keep the member’s manager up-to-date on the member’s recovery status and return-to-work prognosis.
4.
Advise the Local Union Executive, manager, and HR on return-to-work recommendations:
