Health Care Management Specialist

1.

If a member advises they do not wish to participate in the JEIS program, you as the Health Care Management Specialist will immediately contact the Committee and request assistance with encouraging the member’s involvement. The HCMS may also contact the JEIS Union Coordinator directly to inform them of the non-participation.

2.

If you are unable to make telephone contact with the member after two attempts or you have not received any messages from the member, you will send the normal JEIS package requesting the member to contact you and submit the JEIS Medical Certificate and Authorization forms with a deadline of two weeks from the date you send the package.

3.

If a member is not willing to participate fully in the JEIS program, make every effort to help them understand the value and importance of participation, as well as listen with an effort to try to understand the member’s perspective and reasons for resistance.

If the member does not participate in the program or the member has not contacted you, contact the Committee to inform them of the situation and:

  • Provide details of the specific dates when you made the first contact, second contact, when you connected with the member, etc.

  • Copy the Committee on the letter to the member confirming file suspension due to non-participation.