Health Care Management Specialist

1.

If a member advises they do not wish to participate in the JEIS program, immediately contact the District Joint JEIS Committee and request assistance with encouraging the member’s involvement. The HCMS may also contact the JEIS Union Coordinator directly to inform them of the non-participation.

2.

If unable to reach the member by telephone after two attempts or no messages have been received from the member, send the normal JEIS package requesting the member to call and submit the JEIS Medical Certificate and Authorization forms with a deadline of two weeks from the date the package is sent.

3.

If a member is not willing to participate fully in the JEIS program, make every effort to help them understand the value and importance of participation, as well try to understand the member’s perspective and reasons for resistance.

If the member does not participate in the program, contact the District Joint JEIS Committee to inform them of the situation and:

  • Provide details of the specific dates of when contact was attempted and/or if contact was made with the member.

  • Copy the Committee on the letter to the member confirming file suspension due to non-participation.