Union contacts member when requested by Desjardins Insurance

Why this matters

Members sometimes hesitate to participate in JEIS for perfectly understandable reasons—fear, stigma, misunderstanding, privacy concerns, or feeling overwhelmed.

A brief, supportive outreach can:

  • Reduce anxiety and clarify misunderstandings

  • Identify barriers early (e.g., communication issues, unsafe return-to-work expectations, personal stressors)

  • Prevent delays that may impact recovery

  • Reinforce that JEIS is a supportive, union-backed program

  • Avoid unnecessary conflict or escalation later

A warm, low-pressure check-in often makes the difference between early re-engagement and long delays.

Who should contact the member

The Union is the primary contact for non-participating members.

Why the union:

  • Members may feel safer discussing concerns with their union first

  • The union can clarify rights, supports, and expectations

  • Reduces the risk that a member feels “pressured” by the employer

How to contact the member

  • Start with a phone call (ideal for tone and rapport)

  • If unreachable: send a brief text or email

Tone should be:

  • Focused on support, not compliance

  • Respectful of privacy

Avoid:

  • Asking for medical details

  • Suggesting consequences

  • Asking why they are off work

Suggested Talking Points

These scripts keep the conversation safe, supportive, and work-focused.

Opening — Phone Script

“Hi [Name], it’s [Union Rep] from your union. Desjardins let us know they’ve had trouble reaching you about JEIS. I wanted to check in and make sure you’re okay, and see if there’s anything you need or any barriers we can help with.”

If the member seems unsure or anxious

“I know JEIS can feel overwhelming, especially when you’re not feeling well. The program is meant to support you—not pressure you. We just want to make sure you’re getting the help you need and that nothing’s getting in the way.”

If the member was confused about the program

“Just to clarify, JEIS isn’t just about sharing private medical details. It’s about support, coordination, and helping you return to work safely when you’re ready.”

If the member expresses specific concerns

“Thanks for letting me know. I can share this with Desjardins if you want, or we can work together to figure out next steps so you feel more comfortable.”

If the member hasn’t replied but you need to send an email

Subject: Checking In – JEIS Support
“Hi [Name],
We’re checking in because Desjardins let us know they haven’t been able to reach you. We want to ensure you’re okay and see if we can help with any concerns about your JEIS support. You don’t need to share personal medical information—just let us know if there’s something getting in the way of connecting with Desjardins. We’re here to support you.”

Provide an update to Desjardins

After reaching out, the union should give Desjardins a brief update—for example, whether the member has returned to work, is willing to re-engage with JEIS, or has identified barriers that may need support or follow-up.