School district reaches out to the member in week 3 of absence

While Desjardins provides direct support to members, regular check-ins from the employer can help shorten the duration of absences and support mental well-being.

Although not appropriate in every situation (e.g., critical illness), staying in touch is helpful in most cases.

School district staff.

Send a short email or make a quick call. Keep the message positive, supportive, and free of medical questions.

Ideally, all employees should be contacted—but when time is limited, focus on those who may benefit most – such as those flagged by Desjardins with return-to-work potential or requiring extra support.

Be supportive, not intrusive – Don’t ask for medical details. Focus on showing care and maintaining connection.

Tailor communication – Ask if it is ok to connect once a month, and by what method (phone, email, or text).

“Has Desjardins been in touch with you yet?”

“Is there anything you need from the district—like information on sick leave, pensions or benefits?”

“Would it be okay for us to check in again next month? What’s the best way to reach you—phone, email, or text?”

Reassure them: “You don’t have to be 100% to come back—we’re here to support a safe and healthy return, even if it involves part-time or modified work.”